Refund policy
1. 14-day money-back guarantee
If PalAgent is not right for you, tell us within 14 days of your first payment and we refund it in full. This applies to the first payment of a new customer.
2. Renewals
Renewal payments are not refundable, except where the law requires it. To avoid a renewal, cancel before the renewal date by writing to support@palagent.online.
3. Custom plans
Refund terms for Custom plans are those set out in your agreement.
4. Consumers
If you contract as a consumer resident in the European Union or the United Kingdom, your statutory withdrawal rights apply in addition to this policy.
5. Accounts closed for misuse
Services suspended for breaching the terms of service are not eligible for a refund.
6. How refunds are paid
Refunds are returned to the original payment method. Card and wallet refunds appear within 5 to 10 business days; bank transfers are returned within 10 business days.
7. How to request a refund
Email support@palagent.online with your invoice number. We confirm every request within 2 business days.