An AI agent that knows your business
PalAgent turns your content into a customer-facing agent that answers, assists and escalates, while you stay in control.
Accurate answers from your own content
Your agent reads the material you provide and uses it to answer customers in clear, natural language. When it does not know, it says so and offers a person.
- Learns from your website, FAQs, PDFs and documents
- Keeps answers consistent with your policies
- Updates when your content changes
- Never invents prices or promises you have not approved
People when it matters
Some conversations need a human. You decide when the agent steps back, and your team receives the conversation with everything already said.
- Handover rules by topic, sentiment or request
- Full conversation history for your team
- Notifications by email
- Customers can always ask for a person
You set the boundaries
Choose the agent's tone, the topics it covers and the ones it must avoid. Review conversations and improve answers at any time.
- Tone of voice and greeting in your brand style
- Allowed and restricted topics
- Review and correct any answer
- Clear AI disclosure to every customer
Everything included in the platform
Website chat widget
A fast, lightweight chat window that matches your brand colours.
Email replies
Draft or send answers to incoming customer emails.
Multilingual conversations
Automatic language detection and reply.
Lead capture
Collect contact details and qualify interest during the conversation.
Conversation reports
Volumes, resolved conversations, top questions and content gaps.
Data protection tools
Data processing agreement, retention settings and export on request.
Give your customers an answer right now
Choose a plan, tell us about your business and your AI agent can be live the same week.